Terms of Service FreshPouch

Welcome to FreshPouch. By accessing or using fresh-pouch.com and our Shopify store, you agree to the following Terms of Service. Please read them carefully.

1. Use of Our Site

You agree to:

Use the site for lawful purposes only.
Do not attempt to interfere with the security or operation of the site.
Do not use our content, logos, or images without permission.

We may suspend or terminate access if we believe these terms are violated.

2. Products & Pricing

We strive to display accurate product information, but:

Colors, sizes, and details may vary slightly from images.
Prices and availability are subject to change without notice.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time.

3. Orders & Payment

By placing an order, you:

Confirm that the information you provide is accurate and complete.
Authorize us (and our payment processors) to charge your selected payment method.

We may cancel or refuse orders in our discretion, including for:

Suspected fraud,
Incorrect pricing or availability,
Other legitimate business reasons.

4. Shipping & Delivery

Shipping times are estimates and not guarantees.
We are not responsible for delays caused by:

Carriers,
Customs,
Incorrect addresses, or
Events beyond our control.

For details, please see our Shipping Policy.

5. Returns & Refunds

Returns, refunds, and exchanges are governed by our Refund & Returns Policy.
Please review that policy for details on eligibility, timing, and process.

6. Intellectual Property

All content on this site, including logos, text, images, graphics, and layout, is the property of FreshPouch or its content suppliers, and is protected by applicable laws. You may not reproduce, distribute, or use this content without written permission.

7. Limitation of Liability

To the fullest extent permitted by law, FreshPouch will not be liable for:

Any indirect, incidental, or consequential damages arising from your use of the site or products.
Any losses resulting from delays, errors, or interruptions beyond our reasonable control.

Our total liability for any claim shall not exceed the amount you paid for the product or service in question.

8. Indemnification

You agree to indemnify and hold harmless FreshPouch and its owners, employees, and partners from any claims, losses, or damages arising out of your violation of these Terms or misuse of the site.

9. Governing Law

These Terms are governed by the laws of Ontario, Canada (or appropriate jurisdiction), without regard to conflict of law principles.

10. Changes to Terms

We may update these Terms from time to time. Changes will be effective when posted on this page. Your continued use of the site after changes means you accept the updated Terms.