Shipping Policy FreshPouch

We ship FreshPouch products to customers in Canada and the United States. Below is how our shipping works.

1. Processing Time

  • Orders are typically processed within 1–3 business days.
  • Orders placed on weekends or holidays are processed on the next business day.

2. Shipping Methods & Estimated Delivery

We work with fulfillment partners and carriers to deliver your order safely.

Canada & USA:

  • Standard shipping: approx. 7–20 business days
  • In some cases, delivery may vary based on carrier, customs, or local conditions.

These are estimates, not guarantees, but we aim to keep you informed if there are any significant delays.

3. Shipping Rates

  • Shipping rates are calculated at checkout based on destination and order value.
  • From time to time, we may offer free shipping promotions (for example, free shipping over a certain order amount). Any active offers will be clearly shown at checkout or in the store banner.

4. Order Tracking

Once your order ships, you’ll receive an email with:

  • Tracking number (where available)
  • Link to track your package

Tracking information may take 24–72 hours to update after shipment.

5. Customs, Duties & Taxes (International)

For customers outside Canada (e.g., USA):

  • Your order may be subject to import duties, taxes, and fees imposed by your country.
  • These charges are the customer’s responsibility and are not included in our product prices or shipping fees.

6. Wrong Address or Undeliverable Packages

Please double‑check your shipping address at checkout.
If an order is returned to us due to:

  • An incorrect or incomplete address, or
  • The carrier being unable to deliver,

We may contact you to:

  • Reship the order (additional shipping charges may apply), or
  • Issue a refund for the product cost (excluding original shipping).

7. Lost or Delayed Shipments

If your order appears to be significantly delayed or lost:

  • Contact us at support@freshpouch.com with your order number and tracking information.
  • We will work with the carrier to investigate and, where appropriate, offer a replacement or refund.

8. Contact

Shipping questions?
Email: support@freshpouch.com
Address: 99 Hanmer Street East, Barrie, ON L4M 6W2, Canada