Refund & Returns Policy FreshPouch

At FreshPouch, we want you to feel confident trying our products. If something isn’t right, we’ll work with you to make it right.

1. Returns

You may request a return within 30 days of delivery.
Items must be:
- Unused and in original condition, and
- In the original packaging (where applicable).

To start a return, contact us at support@freshpouch.com with:

Order number
Product(s) you want to return
Reason for return

We’ll provide instructions and the correct return address.

2. Refunds

Once we receive and inspect your return, we’ll notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days (timing may vary by bank or card issuer).

Shipping charges paid at checkout are generally non‑refundable, unless the return is due to our error (wrong item, damaged on arrival, etc.).

3. Exchanges & Damaged Items

If you receive a defective or damaged product, contact us within 7 days of delivery with photos and your order number.
We may offer:

A replacement product, or
A full refund, depending on the issue.

For exchanges (e.g., different product or variant), we may ask you to return the original item and place a new order.

4. Non‑returnable Items

For hygiene and safety reasons, we may not accept returns for:

Items that have been heavily used or abused,
Items returned without original packaging,
Items returned beyond 30 days of delivery.

We assess each case fairly, but reserve the right to decline returns that do not meet these conditions.

5. Late or Missing Refunds

If you haven’t received a refund:

Check your bank account or PayPal account again.
Contact your credit card company or bank.
If you’ve done this and still have not received your refund, email support@freshpouch.com with your name and order number.

6. Contact

If you have any questions about our Refund & Returns Policy, contact us at:
Email: support@freshpouch.com
Address: 99 Hanmer Street East, Barrie, ON L4M 6W2, Canada