Privacy Policy FreshPouch

At FreshPouch, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit fresh-pouch.com or purchase from our Shopify store.

1. Information We Collect

We may collect:

  • Contact information: name, email address, shipping and billing address, phone number.
  • Order information: products purchased, payment method (processed securely by our payment providers), and order history.
  • Technical data: IP address, browser type, device information, pages visited (via cookies and analytics tools).
  • Marketing preferences: your choices about receiving emails or promotions.

We do not store your full credit card details—payments are processed securely by Shopify Payments, PayPal, or other payment gateways.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you about your orders, support, and account.
  • Improve our website, products, and customer experience.
  • Detect and prevent fraud or misuse.
  • Send marketing emails (only if you opt in; you can unsubscribe at any time).

3. Cookies & Analytics

We use cookies and similar technologies to:

  • Remember your preferences and cart contents.
  • Understand how visitors use our website.
  • Improve performance and user experience.

We may use tools like Google Analytics or Shopify’s built‑in analytics to collect anonymous usage data.

You can adjust your browser settings to refuse cookies, but some site features may not work properly.

4. Sharing Your Information

We may share your information with:

  • Service providers: e.g., Shopify, payment processors, shipping carriers, email service providers—only as needed to run our business and process your orders.
  • Legal authorities: if required by law or to protect our rights.

We do not sell your personal information to third parties.

5. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or loss. However, no method of transmission or storage is 100% secure.

6. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you.
  • Request correction, update, or deletion of your information.
  • Opt out of marketing communications at any time.

To exercise these rights, contact us at support@freshpouch.com.

7. Third‑Party Links

Our website may contain links to third‑party sites (for example, social media). We are not responsible for the privacy practices or content of those sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

Last updated: March 1, 2026

9. Contact

If you have any questions about this Privacy Policy:
Email: support@freshpouch.com
Address: 99 Hanmer Street East, Barrie, ON L4M 6W2, Canada